If you received a notice that a ClientVetter member filed a non-payment report about your business, you have two options, and you can use both: add a reply that is shown next to the report, or dispute the report so we review it again. A disputed report is hidden from members while the review runs. Reports that the evidence does not support are removed, and invoices that were paid are marked Resolved.
Members of ClientVetter are service businesses such as freelancers, agencies, contractors and consultants. A member can file a report only about a business client and only with evidence: a signed contract or accepted proposal, the unpaid invoice, and proof of delivery or correspondence. Every report is moderated before other members can see it, and it contains facts only, an amount band, dates and status. The full rules are on the non paying clients page.
Reports are visible only to logged-in paying members. They are never public pages and are never indexed by search engines. When a report passes moderation, we notify the reported business at its public business address or domain contact, which is how you heard from us.
Write to [email protected] from an email address at your business domain. If your company uses northwind-studio.com, write from an address ending in @northwind-studio.com. This is how we confirm that the message comes from the business named in the report and not from someone else. Include the following:
The report reference from the notice you received
Whether you want to dispute the report, add a reply, or both
A short statement of the facts as you see them
Evidence that supports your position, such as proof of payment, a signed change order, a written cancellation, correspondence about the work, or a settlement agreement
If your business has no domain mail, write from the address listed on your public business record and explain why. We may ask for one more document that ties you to the company.
Email [email protected]We confirm by email that your message arrived. If you opened a dispute, the report is hidden from all members from that moment until the review ends. The review compares your evidence with the documents the member filed. We may ask either side for one more document, and we decide on the evidence, not on who writes more.
| Outcome | When it applies | What members see |
|---|---|---|
| Removed | The member's evidence does not support the report, or it concerns a private individual, or it breaks the reporting rules | Nothing, the report is deleted |
| Resolved | The invoice was paid, before or after the report was filed | The report with the status Resolved |
| Corrected | Part of the report is wrong, such as dates or the amount band | The corrected report |
| Stays with your reply | The evidence supports the report and you chose to add a reply | The report with your reply next to it |
We email you the outcome and the reason. If the outcome is Resolved, the report stays as a record that the invoice was paid, and many members read that as a neutral sign rather than a warning.
You do not have to win a dispute to tell your side. A reply is shown next to the report, in the same view, so every member who reads the report reads your answer too. Keep it factual: what was agreed, what was delivered, what was paid and when. Replies follow the same rules as reports, so insults and names of private individuals are removed. You can update your reply later, for example after you settle the invoice.
Send proof of payment with the report reference and we mark the report Resolved. If the member confirms payment to us first, we mark it Resolved and let you know. Settling is often the fastest way to change what other vendors see about your business, and the Resolved status says so plainly.
We do not collect debts, do not take sides before reading the evidence and do not sell reports to anyone. ClientVetter is not a consumer reporting agency, and its reports are not consumer reports. They cover businesses and people only in their role at a business and may not be used for decisions about an individual's credit, insurance, employment or housing. If your dispute raises a legal question, speak to your own advisor, because this page is not legal advice. More on permitted use is on the fcra compliant background check page, the overall approach to data is on client data security, and the way members check companies is described under how to vet a client.
No. From the moment we receive a dispute with the report reference, the report is hidden from members until the review ends.
It shows that the dispute comes from the company in the report. Without that check, anyone could ask us to remove a report about a business they do not represent.
We share the facts and the documents you need to answer the report fairly, such as the invoice and contract references.
No. Replying to or disputing a report about your business does not need an account or a plan, only an email from your business domain.
Write to [email protected] from your business domain with the report reference and your evidence. The report is hidden while we review it.
Your full report for this client is saved to your account.