Contact ClientVetter Support by Email

Q: How do I contact ClientVetter about my account?

Write to support@clientvetter.com from the email on your account, or open Help in the account menu while signed in.

Write to [email protected]

Email works for every question, from every plan, and from people who do not have an account yet. Send it from the address you use for ClientVetter when the question concerns your account, so we can find it without asking for more details.

A useful message is short and specific. Tell us what you tried, what you expected and what happened instead. For a check, include the client's domain and the time you ran it. For billing, include the plan and the date of the charge. A screenshot often saves a round of questions.

Questions about a client check or a risk score
Billing, plan changes, invoices and cancellation
Seats, roles, SAML SSO and SCIM on Enterprise
Corrections to data shown in a report
Security reports, described on the client data security page

Help Inside Your Account

When you are signed in, open Help in the account menu and write your question there. The message reaches the same support inbox, together with your plan and the report you were looking at, so we can see the problem directly.

Most account tasks do not need a message at all. You can change your plan, switch between monthly and yearly billing, download invoices and cancel from Billing in the account settings. Seats and roles live under Team. Monitoring lists live under Monitoring, where you can add or remove a client in a few clicks. Plans and limits are summarized on ClientVetter pricing, and common questions are answered in the ClientVetter FAQ.

Signed contract, a delivery note and an invoice laid out on an oak table with a folder, daylight from a window

If Your Company Was Reported

A business that received a notice about a non-payment report does not need to send a general message. The dispute a non-payment report page explains how to reply or dispute, what evidence helps and what happens next. While a dispute is under review, the report is hidden from members. Unsupported reports are removed, and a paid invoice is marked Resolved.

You can also add a public reply that members see next to the report, if you prefer to explain the situation in your own words. The rules for every report are on non paying clients.

No Phone Line and No Contact Form

ClientVetter does not take calls and does not have a contact form. Written messages let us look at the actual check, the actual invoice or the actual report before we answer, and they leave a record both sides can return to. There are no sales calls either: every plan, including Enterprise, is priced on the site and starts from the signup screen.

What Happens After You Write

You receive an answer by email from [email protected]. When something on our side is broken, we fix it, check that it works, and write back to tell you it is fixed and what to do next. When the answer depends on information we cannot see, we ask one precise question rather than sending a general reply.

Questions about refunds follow the Terms of Service: payments are final, with exceptions for a duplicate charge, a proven unauthorized charge or a total failure of the service. If one of those applies, say so in your message and we will look at it directly.

How do I contact ClientVetter about my account?

Write to [email protected] from the email on your account, or open Help in the account menu while signed in.

Can I call ClientVetter?

No. ClientVetter has no phone line. Email and help inside the account are the two ways to reach us.

How do I correct something in a report about my company?

Use the dispute a non-payment report page for member reports. For public record data such as a registry status, write to [email protected] with the correct information and its source.

Contact ClientVetter